Eligibility for Returns

We accept returns under the following conditions:

1. Timeframe: Returns must be requested within 10 days from the date of purchase.
2. Condition: The product must be in its original condition, including:
   • Unworn and unused.
   • Original packaging, tags, and accessories intact.
   • No signs of damage or alterations by the customer.

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products.
• Products damaged due to misuse or mishandling.

Replacement Policy

We offer replacements only for products with verified manufacturing defects. Replacement requests must meet the following criteria:

1. The defect must be reported within 10 days of receiving the product.
2. Proof of defect (photos or videos) must be provided to our customer support team.

How to Initiate a Return or Replacement

To request a return or replacement:

1. Contact our customer support team at info@saphirastones.com
2. Provide your order details, including the order number and a description of the issue.
3. Attach proof of the defect (if applicable).

Our team will evaluate your request and provide instructions for returning the item if it qualifies under our policy.

Shipping and Handling

• Customers are responsible for the return shipping costs unless the product has a verified manufacturing defect.
• Once the product is received and inspected, we will process the replacement or notify you if the return does not meet the criteria.

Important Notes

• We do not offer refunds; only replacements are provided for eligible returns.
• Saphira Stones reserves the right to refuse returns or replacements that do not meet the above conditions.

For further assistance, feel free to reach out to our customer support team.

By making a purchase with Saphira Stones, you agree to the terms of this Return & Replacement Policy.